How To Use Autogate JB For Singapore Passport Holders

Want a way to breeze through immigration at the Singapore-Malaysia border?

Autogates or e-gates are auto-clearance systems available at the JB checkpoint.

Singapore passport holders now have the choice to use autogates instead of manual immigration counters.

Learn more about using autogate JB below.

 

 

Overview

Singapore passport holders travelling by public bus are highly encouraged to use the autogates because it’s convenient, efficient, and time-saving!

Read Also: How To Clear Immigration With QR Codes At Woodlands & Tuas Checkpoints

During non-peak hours, it can take just a couple of minutes to clear immigration through the autogates.

 

Autogates can be found:

• Sultan Iskandar Building (JB CIQ 1st Link)
• Sultan Abu Bakar Building (JB CIQ 2nd Link).

 

 

 

Before Reaching JB Checkpoint

For Singapore passport holders, good news! As of January 2024, there’s no more need to submit Malaysia Digital Arrival Card (MDAC) to enter Malaysia (except for Sabah).

To use the autogates, just make sure you hold an e-passport.

Read Also: How To Use QR Code For Immigration Clearance At JB & Second Link Checkpoints

 

At JB Checkpoint

Even better news—you don’t have to do any first-time registrations at the manual immigration counters to use the autogates.

Feel free to use the autogates with your Singapore passports, just like you would at Woodlands Checkpoint or Tuas Checkpoint.

 

Using Autogate at JB Checkpoint

Here are the steps to use the autogates:

Step 1: In the JB immigration hall, look out for the e-gate lanes. There should be signboards that read “Pintu Automatik”, “Autogate”, or “Singapore passport”.

Step 2: When it’s your turn, approach the machine with your passport open. Place the profile page on the scanner and hold it down. Wait until the scan is completed.

Step 3: Enter past the first gate. Stand before the camera for a facial recognition scan.

Step 4: Once the green light appears, you’re good to go! Simply walk out the second gate.

 

For a smooth process, don’t be impatient and follow the instructions carefully.

 

Alternatives if Rejected

Getting rejected at autogates is fairly common, usually due to issues such as fingerprint recognition, system errors, etc.

Read Also: How To Avoid Jam To JB From Singapore

If that happens, try scanning at other gantries a couple more times. If that still fails, you’ll just have to head over to the manual immigration counter for clearance instead.

Sometimes, these issues can be quite stressful and add to your travel time. For a more hassle-free experience, you can consider taking a taxi to Johor Bahru from Singapore instead.

It’s especially convenient if you’re travelling with family, kids, or large groups (4 or more people) as immigration and customs checks are all done inside the car.

 

Autogate JB Eligibility Requirements

Make sure you’re eligible to use the autogates at the JB checkpoint:

• Only Singapore passport holders, Malaysian PR, and Malaysia Automated Clearance System (MACS) pass holders are eligible.
• Passport must have a minimum validity of 3 months from travel date.
• Minimum height to use the autogates is 120cm. Children below this height should go to the manual counters with their parent(s).